Below, you’ll find some of the most common questions people have about our business. If you don’t see what you’re looking for, just give us a call.
Frequently asked questions
We've got the answers
Where are you located?
Can I take a tour of the Arrow facilities?
What are the warehouse hours?
Our typical receiving hours are between 6:00 am and 3:00 pm, but if you need to reach us outside those hours, please call or email us.
What materials do you use for custom design solutions?
The short answer is, the right material for the job. We have such a wide range of products to choose from, we design solutions based on what each project calls for. Not what’s lying around on the warehouse floor.
What sizes of packaging do you offer and what are the limitations to their sizes if any?
No job is too big or too small. Just try to stump us!
Shipping & Delivery
How does Arrow ship my package?
We’ve got our own fleet of trucks to transfer your products from our facility to wherever you need them to go.
How long does Arrow take to ship my items?
Our typical lead times are just a few days on most items, but we always take every step to get your product to you when you need it. If you’ve got a tight deadline, we can work with you. Just ask!
Does Arrow do doorstep delivery?
Typical deliveries are to shipping docks on semi-trucks. For a small fee, we can arrange doorstep delivery.
Do you carry stock boxes?
We are well equipped to manage your custom inventory items but we do not necessarily carry “stock” boxes. Our robust inventory teams can manage all of your needs, including forecasting, min/max, and vendor-managed inventory.
Can you deliver my product at night or on the weekends?
Yes! We are very experienced in customizing our delivery schedule to fit our customers needs. With some planning, we can accomplish anything.
How do you handle quality control issues?
While we can’t promise that a QC issue will never arise, we go to great lengths to catch and deal with any problem before it becomes a problem. Our unique customer experience team is dedicated to this task.
How can you turn around orders so fast?
While we can’t share the recipe of the “secret sauce,” we can tell you that through the years, we’ve perfected our execution and delivery process. This allows us to confidently say that we have some of the fastest standard lead times in the industry.